All connectors on SOI WebUI are showing offline.

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Article ID: 36898

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Updated On:

Products

CA Service Operations Insight (SOI)

Issue/Introduction

Problem:

After unexpected reboot of the SOI server all connectors on WebUI showing offline. 

 

Environment:  

SOI 3.x, 4.x

Cause: 

Please review SOI\log\ifw.log you might see following errors

2016-01-22 00:51:15,931 ERROR [IFWProxy-0] jms.JMSPublisher - [email protected]<Managaer_Name>: AMQ Connection failed.Connection refused: connect.
com.ca.sam.ifw.api.exceptions.MsgBusConnectionFailureException: Connection refused: connect 

2016-01-21 20:28:14,144 ERROR [ActiveMQ Task-1] failover.FailoverTransport -112-org.apache.activemq.activemq-core-5.7.0 - Failed to connect to [tcp://<Manager_IP>:61616?daemon=true] after: 31 attempt(s)

Which means AMQ is corrupted and it is not allowing IFW connections.

Resolution

To fix this perform following steps.

1. Stop all services on connectors, UI Servers and SOI Manager.

2. Clean data under ..\CA\SOI\tomcat\webapps\activemq-web\activemq-data

3. Start services in following sequence

    A) Start CA SAM Application Server 

    B) Start CA UCF Broker

        Wait till all the services started (Check triage test in Manager debug page)

    C) Start UI Interface Server

    D) Start CA SAM Store Indexer 

         Wait till all the services started (Check triage test in UI debug page)

    E) Start CA SAM Integration Services 

    F) Start CA SAM Event Management

    G) Start all remaining connectors.

 

Environment

Release: SAMBDL99000-3.3-Spectrum-Service Assurance Manager-Promotional Bundle
Component: