Process in stuck in running stage, not moving past from the first operator

Products

• CA Process Automation Base

Issue/Introduction

Processes in PAM are queuing up and not moving beyond the first operator and causing a backup of processes to collect in the PAM backlog

Environment

Release 4.4 or higher
CA Process Automation

Cause

c2o.log and server.log will both reveal:

c2o.log:
20XX-XX-XX XX:XX:XX,XXX ERROR [com.optinuity.c2o.servicegroup.process.StartProcessServiceOperationRunner] [     Thread-273] Error while reading process outputs from XXXX-XXXX-XXXX-XXXX - reason For input string: "2MB"

server.log:
20XX-XX-XX XX:XX:XX,XXX ERROR [stderr] (XXXX-XXXX-XXXX-XXXX) Exception in thread "XXXX-XXXX-XXXX-XXXX" java.lang.NumberFormatException: For input string: "2MB"

Resolution

Review the OasisConfig.properties file located in X:\Program Files\CA\PAM\wildfly\standalone\.config.  Look for any entries that contain "2MB"  The value should be just "2" (no MB value needed).

Example entry:

oasis.response.payload.size.threshold=2MB

 

Corrected entry:

oasis.response.payload.size.threshold=2

Additional Information

For the above setting, the default value is 4

We strongly recommend it through the UI (configuration tab) and not directly in the OasisConfig file.

Please see also existing documentation that describes the above setting (not visible by default)