Error UID ab284ad7-718e-44d1-a629-2824ec0cf044 when accessing JasperReports Server from Identity Manager

Products

• CA Identity Manager

Issue/Introduction

Users receive a server error when attempting to access the JasperReports Server through the Identity Manager (IM) User Console. This issue is typically characterized by a "Connection refused" message in the application server logs.

Reported Error Symptoms:

• User Interface: "There was an error on the server. Try again or contact site administrators. (Error UID: ab284ad7-718e-44d1-a629-2824ec0cf044)"
• Application Server Logs (e.g., JBoss/Wildfly): Review this log snippet for matching connection errors:
  text

   

  ERROR [com.ca.ims.jasperreporting.JasperUtils] (default task-75) Error while getting server info org.apache.http.conn.HttpHostConnectException: Connect to [IP_ADDRESS]:8080 [/IP_ADDRESS] failed: Connection refused (Connection refused)INFO  [com.ca.ims.jasperreporting.JasperUtils] (default task-75) trying to generate jasper token for user(xyz).

 

 

 

Environment

• Identity Manager (IM): 14.5
• Jaspersoft: 8.2
• Supported Browsers: Chrome, Firefox, Edge
• Application Server: Wildfly / JBoss

Cause

The connection is refused because the JasperReports Server Tomcat service is either stopped, unresponsive, or unable to communicate over the designated port (default: 8080).

Resolution

Follow these steps to verify the connection and restore service:

1. Test the Report Server Connection

1. Log in to the Identity Manager User Console.
2. Navigate to Tasks > System > Reporting > Report Server Connection.
3. Verify the connection details (URL, Port, and Credentials).
4. Click the Test Connection button.

2. Verify JasperReports Server Status If the test connection fails:

1. Log in to the server hosting the JasperReports Server.
2. Check the status of the Tomcat service.
3. If the service is stopped or unresponsive, restart the Tomcat service.

3. Confirm Port Availability Ensure that the port (default 8080) is not being blocked by a firewall between the IM Application Server and the JasperReports Server.