LoadUserDetailsTask failed
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LoadUserDetailsTask failed

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Article ID: 368895

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Updated On:

Products

CA Strong Authentication

Issue/Introduction

After upgrade from 8.2 to 9.1, it failed to fetch the user details with following error,

INFO  integrations.frontend.LifeCycleStateData(741) [] -> Root cause: Could not initialize class com.arcot.afm.user.tasks.AFMUserIssuance
        com.arcot.integrations.frontend.tasks.lifecycle.LoadUserDetailsTask.executeTask(LoadUserDetailsTask.java:103) 

or

INFO  integrations.frontend.LifeCycleStateData(741) [] -> Root cause: null
        com.arcot.integrations.frontend.tasks.lifecycle.LoadUserDetailsTask.executeTask(LoadUserDetailsTask.java:103)
 

And then,

DEBUG integrations.frontend.LifeCycleStateData(729) [] -> <response xmlns="http://xs.arcot.com/ArcotOTPProtocolSvc/2.0"><status>failure</status><reqid>1234567</reqid><msg>We are unable to process your request. Please try after sometime!</msg></response> 

Cause

Wrong settings in arcotafm.properties file

Resolution

  1.  Ensure following settings in arcotafm.properties file (uncommented) 

    uds.connection.pool.count=20

    uds.connection.pool.minidle=0

  2. restart AA servers
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