Users show Unable to Authenticate when trying to log in after updating the LDAP connection user password

Products

• DX NetOps
• CA Performance Management - Usage and Administration

Issue/Introduction

We used SsoConfig to update the connection user's password but our users still cannot log in

Environment

All supported releases of DX NetOps Performance Management

Cause

The updates were made in Remote Value, but old settings also existed in Local Override

Resolution

Remove the offending Local Override Connection Password by:

1. cd /opt/CA/PerformanceCenter
2. ./SsoConfig
3. 1. DX NetOps
4. 1. LDAP Authentication
5. 2. Local Override
6. 2. Connection Password
7. Enter "r" for reset and then hit enter
8. Enter "q" to quit out of SsoConfig and then hit enter