DX OI : Email notifications are not delivered to a eMail Address

Products

• DX SaaS

Issue/Introduction

We have configured email notifications from DX SaaS with policies for some our alerts but emails not triggering for one particular email address, 

Environment

DX SaaS 

Cause

The particular  email address was in bounced list, 

Also the issue was due to wrong policy configuration as well. Policy field services impacted has extra "contains" which was wrong.

Resolution

 SaaS Ops removed the email address from the blocked / bounced list.

Also Corrected the Policy Configuration - removed the extra "contains"