We have configured email notifications from DX SaaS with policies for some our alerts but emails not triggering for one particular email address,
DX SaaS
The particular email address was in bounced list,
Also the issue was due to wrong policy configuration as well. Policy field services impacted has extra "contains" which was wrong.
SaaS Ops removed the email address from the blocked / bounced list.
Also Corrected the Policy Configuration - removed the extra "contains"