During Uninstall, Unable to connect to the SEE database

Products

• PGP Command Line
• PGP Encryption Suite
• PGP Key Management Server
• PGP Key Mgmt Client Access and CLI API
• PGP SDK
• Desktop Email Encryption
• Drive Encryption
• Encryption Management Server
• Endpoint Encryption
• File Share Encryption
• Gateway Email Encryption

Issue/Introduction

During uninstallation, a message appears requesting access to the database, with a few options. Clicking next results in an error:  'Unable to connect to the SEE database using the connection parameters provided.' with various exception messages.

Cause

If the SQL server is inaccessible or no longer exists, uninstallation is not possible.

Resolution

Make sure to uninstall SEE first, as the database can be removed during uninstallation even if on a remote SQL server.

If the SQL server or database has already been removed, you will need to restore a backup of the SEEMSdb to a SQL server temporarily and proceed with uninstalling the SEE Server Suite, directing to the location of the restored backup when prompted.

Another option is to upgrade the server to any newer version, and create a new database during install, then uninstall immediately after.