Error: "Software Solution #### with version # cannot be found in depot" when reconfiguring for vSphere HA

Products

• VMware vCenter Server
• VMware vSphere ESXi

Issue/Introduction

• Cannot complete the configuration of vSphere HA agent on the host "Setting desired image spec for cluster failed"
• Set solution: General System error occurred: Image is not valid
• Cannot find vSphere HA master agent
• Configuring HA fails
• Unable to power on new VDI machines
• vCenter - /var/log/vmware/vmware-updatemgr/vum-server/vum-server.log
  
  error vmware-vum-server[34975] [Originator@6876 sub=com.vmware.vcIntegrity.lifecycle.SetSolutionTask] [SetSolutionTask 274]  Set solution failed. entityId: domain-c68 Problems found while validating the new
software spec: {
-->     "errors": [
-->         {
-->             "id": "com.vmware.vcIntegrity.lifecycle.EsxImage.SolutionNotFound",
-->             "message": {
-->                 "args": [
-->                     "com.vmware.vsphere-ha",
-->                     "7.0.3-22837324"
-->                 ],
-->                 "default_message": "Software Solution com.vmware.vsphere-ha with version 8.0.1-22088981 cannot be found in depot.",
-->                 "id": "com.vmware.vcIntegrity.lifecycle.EsxImage.SolutionNotFound",
-->                 "localized": null,
-->                 "params": null
-->             },


• vCenter - /var/log/vmware/vmware-updatemgr/vum-server/imageservice.log
  
  YYYY-MM-DDThh-mm-ss,991 INFO imageService[###############] [SoftwareSpecMgr 1368] Image validation result: {'info': [], 'warnings': [], 'errors': [{'id': 'com.vmware.vcIntegrity.lifecycle.EsxImage.ComponentNotFoundError',  'message': {'id': 'com.vmware.vcIntegrity.lifecycle.EsxImage.SolutionNotFound', 'default_message': 'Soft
ware Solution com.vmware.vsphere-ha with version 8.0.1-22088981 cannot be found in depot.', 'args': ['com.vmware.vsphere-ha', '8.0.1-22088981']}, 'resolution': None, 'time': 'YYYY-MM-DDThh-mm-ss.991Z'}]}
• Software Solution #### examples are com.vmware.vsphere-ha or VMware-HBR-Agent etc

Environment

• VMware vCenter Server 7.x Appliance
• VMware vCenter Server 8.x Appliance
• VMware vSphere ESXi 7.x
• VMware vSphere ESXi 8.x

Cause

The ESXi image is no longer available and cannot be found within the depot. If the missing image is set as a desired image, enabling vSphere HA will fail when the image validation is performed.

Resolution

Edit the cluster image and re-enable vSphere HA.

1. Log into the vCenter vSphere Client
2. Navigate to the Cluster > Updates tab > Image section
3. Within the Image section, click on Edit
4. Change the "ESXi Version" in the drop-down menu to an appropriate release
5. Click Save
6. Enable vSphere HA

Workaround:

If no suitable release is available in step 4, the workaround is to create a new cluster (managed with a single image or not) in the same datacenter, disconnect the hosts from the original cluster, move them to the new cluster, and then reconnect the hosts.