HTML tags are added to the Manual Notify Activity log after 17.4 RU2 was applied
Article ID: 368693
Updated On:
Products
CA Service Management - Service Desk Manager
CA Service Desk Manager
Issue/Introduction
After 17.4 RU2 patch was installed, manual notifications show HTML tagging in the activity log. Is there a way to avoid the tagging when submitting the manual notify? Is there a setting to turn off the Rich Text Editor (RTE) for the Manual Notify?
Environment
Release: 17.4.2
Components: CA Service Desk Manager
Cause
Product Defect
Resolution
The problem can be fixed by 17.4.03.
Additional Information
Please refer to the following document for more information.
Feedback
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