HTML tags are added to the Manual Notify Activity log after 17.4 RU2 was applied
Article ID: 368693
Updated On:
Products
CA Service Management - Service Desk Manager
CA Service Desk Manager
Issue/Introduction
After 17.4 RU2 patch was installed, manual notifications show HTML tagging in the activity log. Is there a way to avoid the tagging when submitting the manual notify? Is there a setting to turn off the Rich Text Editor (RTE) for the Manual Notify?
Environment
Release: 17.4.2
Components: CA Service Desk Manager
Cause
Product Defect
Resolution
This can be fixed by the patch T5UG562. Please download it from the following web site and apply it.
Additional Information
For more information regarding the patch, please refer to the following document.
Feedback
Yes
No
Powered by
