Aria Lifecycle Easy installer frozen in "Moving product binaries" step

Products

• VMware Aria Suite

Issue/Introduction

Aria Lifecycle Easy installer is not moving further from step "Moving product binaries"

Within the installer log "installer-<date>-<time>.log" the last step seen is:

2024-01-04T00:14:00.000Z - info: copying file to lcm vaD:/ova/vidm.ovaD:/ova/vra.ova
...
2024-01-04T00:26:00.000Z - info: Copy binaries is done
2024-01-04T00:26:00.000Z - info: [object Object]
2024-01-04T00:26:00.000Z - info: 123456789-1234-1234-1234-123456789012
2024-01-04T00:28:00.000Z - debug: Updated current session with lstActTm ...
2024-01-04T00:33:00.000Z - debug: Updated current session with lstActTm ...

While connected via SSH to Aria Suite Lifecyle Manager appliance, reviewing the service status "vrlcm-cli --health-status" shows no issue.

A ping command from the machine running the Easy installer to Aria Suite Lifecyle Manager appliance is successful.

Cause

The Easy installer is not able trigger the installation on the Aria Suite Lifecyle Manager appliance.

While the network connection is available the transfer is impacted

To validate please check the ping is working using configured MTU rate.

Resolution

As the issue is within the Network configuration, please review the Networking path & configuration. Likely the environment is configured with an MTU mismatch which can cause a package drop.

To test the connection using ping with a higher MTU, for example to test MTU 9000:

For Windows: ping <Destination IP/FQDN> -f -l 8972

For Linux: ping <Destination IP/FQDN> -s 8972