LCMVRLISYSTEM45018 HTTP response code: 500 error when performing an Inventory Sync or Upgrade of Aria Operations for Logs in Lifecycle Manager.

Products

• VMware Aria Suite

Issue/Introduction

• This article describes troubleshooting steps for an Aria Operations for Logs Inventory Sync or Upgrade failure with Aria Suite Lifecycle Manager resulting in error code LCMVRLISYSTEM45018.
• The /var/log/vrlcm/vmware_vrlcm.log may contain the following error:
  • Server returned HTTP response code: 500 for URL: https://xx.xx.xx.xx:9543/api/v1/sessions

Environment

• Aria Operations for Logs version 8.x
• Aria Suite Lifecycle Manager version 8.x

Cause

• The LCM error code 'LCMVRLISYSTEM45018' is because of vIDM integration with Aria operations for Logs which resulted in auth related issue.

Resolution

• Verify System Health:
  
  • Ensure all Aria Logs nodes are Up and Normal (UN) using "nodetool-no-pass status" command.
  • Confirm nodes are in sync using "watch -n 1 date" command.
  • Check vCenter to verify DNS names are displayed correctly for all Aria Operations for Logs nodes.

 

• Address vIDM Integration Conflict:
  
  • Access the Aria Logs interface.
  • Disable the vIDM integration from Configuration > Authentication page.
  • Toggle the Enable Single Sign-On Radio button to Disable vIDM and Save the changes.
  • Retry the inventory sync from LCM.
  • If the sync is successful, re-enable the vIDM integration and save the changes again.