Aria Suite Lifecycle no longer supports downloads from MyVMware with Error Code: LCMMYVMWARE60022

Products

• VMware Aria Suite

Issue/Introduction

• Attempts to download Product Support Packs, Product binaries, or patches from MyVMware via Aria Suite Lifecycle fail with below errors:

Error Code: LCMMYVMWARE60022

Unable to find the requested product version details in the VMware Aria Suite versions this user account is entitled to.
Check your credentials and account entitlements, and verify that the product binaries are currently available in MYVMware

• On older LCM versions, the error code differs slightly:
  
  

LCMMYVMWARE60002
Error Code: LCMMYVMWARE60002
Missing username. Or incase of proxy configured, please check proxy server details.
Input Validation Failure during Download from MyVMware account

Environment

• Aria Suite Lifecycle 8.x

• vRealize Suite Lifecycle Manager 8.x

Cause

• Following the VMware by Broadcom Day 2 transition on May 6, 2024, Customer Connect has been migrated to the Broadcom Support. This migration impacts the VMware Aria Suite Lifecycle as follows:

  • All Product Support Packs, along with product and patch binaries, will now need to be downloaded from the Broadcom Support Portal

  • Users must then manually map these into the VMware Aria Suite Lifecycle

  • Additionally, all online download methods previously available in the VMware Aria Suite Lifecycle will be disabled in the user interface upon upgrading to our next release.

Resolution

To resolve the issue download the content directly from the Broadcom support portal and upload/map in Aria Suite Lifecycle manually:

1.  Download the content from the My Downloads - VMware Cloud Foundation section located within the  Broadcom Support Portal
   

2. For Product Support Packs you can upload via UI under Settings > Product Support Pack. To download product support packs/patches from the download portal navigate to VMware Aria Universal > Solutions tab -> license version > Subscription 



 

For product binaries transfer the file to the LCM appliance itself under /Data directory or to a locally hosted repository. 

3. Navigate to Settings > Binary Mapping under Location type select the relevant option, then DISCOVER and ADD






4. Proceed with the Upgrade

Additional Information

• The issue is also highlighted in the Aria Suite Lifecycle 8.16 Release Notes

Note: Firewall logs (in the firewall that is being used by the user) might show Aria Suite Lifecycle attempting outbound connections to 162.159.140.167 (hostupdate.vmware.com). This IP was previously used for Aria Lifecycle to automatically download Product Support Packs, patches, and product binaries. If you wish to prevent this outbound traffic, configure firewall rules to block HTTPS communication specifically from Aria Suite Lifecycle to 162.159.140.167.