Uploading the PAK file in Aria Operations failed with an error "Upload Failed."

Products

• VCF Operations/Automation (formerly VMware Aria Suite)

Issue/Introduction

• Uploading a PAK file to VMware Aria Operations 8.10.x and above fails 
• When Attempting to install .pak file (upgrade or MP) from admin UI, you receive an error that prevents the installer to start with error 'Upload Failed '

  

Environment

• Aria Operations  8.10.x
• Aria Operations  8.12.x
• Aria Operations  8.14.x
• Aria Operations  8.16.x
• Aria Operations  8.17.x

Cause

This can occur due to misconfiguration found in the file "/usr/lib/vmware-vcopssuite/utilities/conf/vcops-photon-apache.conf"

Resolution

• • Connect to the primary node via SSH.
  • On the primary node, verify if the line "LimitRequestBody 0" exists in the file "/usr/lib/vmware-vcopssuite/utilities/conf/vcops-photon-apache.conf"
  • Repeat the verification on all nodes in the cluster including Cloud Proxies.
  • Ensure the file has "LimitRequestBody 0"  present in the conf file on all nodes.
  • If the line  "LimitRequestBody 0"  is missing on any node:
    1. Create a backup of the "vcops-photon-apache.conf" file
    2. Add the line "LimitRequestBody 0" to the configuration file "vcops-photon-apache.conf"
    3. Save the changes made to the file
    4. Ensure the permission of this file is retained
  • If the configuration changes were made on any node, restart the httpd service on that specific node using the command:  service httpd restart
  • Upload the PAK file again and verify if the upload is successful

Note: Below is the comparison of the .conf file between a working and non-working node:

 

 

Additional Information

If the 'LimitRequestBody 0' is present in the above config file and you are still receiving the 'Upload Failed' error there is the option to perform a manual upgrade of Aria Operations.