install of 17.4 fails on patching

Products

• CA Service Management - Service Desk Manager

Issue/Introduction

Installation fails with the following entries in the install.log: 

Line 16428: 2024/05/02 15.57.30.883 ERROR [DeployThread: Running Post Installation steps for CA Service Desk Manager Update(s) : 17.4] [PatchUtil] The directory path to delete (E:\CA\SERVIC~1\patches\cum3_6) failed on one of the following: exists(false) isDirectory(false) canWrite(false)
    Line 16435: 2024/05/02 15.57.30.884 ERROR [DeployThread: Running Post Installation steps for CA Service Desk Manager Update(s) : 17.4] [PatchUtil] The directory path to delete (E:\CA\SERVIC~1\patches\cum3_8) failed on one of the following: exists(false) isDirectory(false) canWrite(false)
    Line 16442: 2024/05/02 15.57.30.885 ERROR [DeployThread: Running Post Installation steps for CA Service Desk Manager Update(s) : 17.4] [PatchUtil] The directory path to delete (E:\CA\SERVIC~1\patches\cum3_10) failed on one of the following: exists(false) isDirectory(false) canWrite(false)

Environment

Service Desk Manager 17.4.2 

Resolution

1) Need to rerun the upgrade. 

2) Select no when a prompt appears to execute the mandatory post installation steps automatically. 



3) Perform the post installation steps manually from the product documentation page 

https://techdocs.broadcom.com/us/en/ca-enterprise-software/business-management/ca-service-management/17-4/installing/post-installation-tasks/ca-service-desk-manager-post-installation-tasks/post-installation-tasks-after-installing-ca-sdm-17-4.html