Unable to enroll. Port 9446 missing in PSSG
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Unable to enroll. Port 9446 missing in PSSG

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Article ID: 368537

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Updated On:

Products

CA API Developer Portal

Issue/Introduction

When trying to update portal integration or enroll a proxy, there is a "Connection Reset" error.

- A trace was performed on the portal enrollment endpoint from the Gateway to the Portal.
- The traffic is directed to the PSSG pod on TCP 9446. (As a routing test, traffic was pointed to PSSG:9447. It hits the gateway with a 'Service not found error' which is expected.)
- When doing a netstat on the PSSG gateway in the portal, port 9446 is not listening.
- It has been confirmed that the k8s deployment yaml has 9446 set as a listen port.
- Port 9446 doesn't appear in the container logs but other ports are visible.
- It is an error regarding the renaming of listen port files during boot but these files do not seem to include the 9446 port.

Environment

API Portal 5.1.2

Cause

The enrollment URL was pointing to pssg:9446.

Resolution

The enrollment URL should be pointing to apim:9446 not pssg:9446.