ServiceDesk UNC (Universal Naming Convention) Attachments fail to upload with an error - Failed to upload the file 'xxx.jpg': AHD11013:Failed to create upload session for UNC repository.

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Article ID: 36852

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Updated On:

Products

SUPPORT AUTOMATION- SERVER CA Service Desk Manager - Unified Self Service KNOWLEDGE TOOLS CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager

Issue/Introduction

Problem:

ServiceDesk UNC (Universal Naming Convention) Attachments fail to upload with an error - Failed to upload the file 'xxx.jpg': AHD11013: Failed to create upload session for UNC repository.

 

Resolution:

The UNC Credentials are validated using the local Operating System (Server) userid and password. Add the Domain user account that is used to setup UNC Repository to the Application Servers local group administrator.

Environment

Release: SDMU0M99000-14.1-Service Desk Manager-Full License
Component: