ServiceDesk UNC (Universal Naming Convention) Attachments fail to upload with an error - Failed to upload the file 'xxx.jpg': AHD11013:Failed to create upload session for UNC repository.

Products

• SUPPORT AUTOMATION- SERVER
• CA Service Desk Manager - Unified Self Service
• CA Service Desk Manager
• CA Service Management - Asset Portfolio Management
• CA Service Management - Service Desk Manager

Issue/Introduction

Problem:

ServiceDesk UNC (Universal Naming Convention) Attachments fail to upload with an error - Failed to upload the file 'xxx.jpg': AHD11013: Failed to create upload session for UNC repository.

 

Resolution:

The UNC Credentials are validated using the local Operating System (Server) userid and password. Add the Domain user account that is used to setup UNC Repository to the Application Servers local group administrator.

Environment

Release: SDMU0M99000-14.1-Service Desk Manager-Full License
Component: