ServiceDesk UNC (Universal Naming Convention) Attachments fail to upload with an error - Failed to upload the file 'xxx.jpg': AHD11013:Failed to create upload session for UNC repository.
Article ID: 36852
Updated On:
Products
SUPPORT AUTOMATION- SERVER
CA Service Desk Manager - Unified Self Service
KNOWLEDGE TOOLS
CA Service Management - Asset Portfolio Management
CA Service Management - Service Desk Manager
Issue/Introduction
Problem:
ServiceDesk UNC (Universal Naming Convention) Attachments fail to upload with an error - Failed to upload the file 'xxx.jpg': AHD11013: Failed to create upload session for UNC repository.
Resolution:
The UNC Credentials are validated using the local Operating System (Server) userid and password. Add the Domain user account that is used to setup UNC Repository to the Application Servers local group administrator.
Environment
Release: SDMU0M99000-14.1-Service Desk Manager-Full License
Component:
Component:
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