ServiceDesk UNC (Universal Naming Convention) Attachments fail to upload with an error - Failed to upload the file 'xxx.jpg': AHD11013:Failed to create upload session for UNC repository.

ServiceDesk UNC (Universal Naming Convention) Attachments fail to upload with an error - Failed to upload the file 'xxx.jpg': AHD11013:Failed to create upload session for UNC repository.

Article Id: 36852

Status: Published

Updated On: 14-02-2018 07:37

Legacy Id: TEC1685856

Products:

SUPPORT AUTOMATION- SERVER , CA Service Desk Manager - Unified Self Service , KNOWLEDGE TOOLS , CA Service Management - Asset Portfolio Management , CA Service Management - Service Desk Manager

Issue/Introduction:

Problem:

ServiceDesk UNC (Universal Naming Convention) Attachments fail to upload with an error - Failed to upload the file 'xxx.jpg': AHD11013: Failed to create upload session for UNC repository.

Resolution:

The UNC Credentials are validated using the local Operating System (Server) userid and password. Add the Domain user account that is used to setup UNC Repository to the Application Servers local group administrator.

Environment:

Release: SDMU0M99000-14.1-Service Desk Manager-Full License
Component: