When processing a ConnectAll field mapping request the following error is seen: Issue processing the request, please check the configurations

Products

• ConnectALL

Issue/Introduction

When changing any field mapping for any automation I am getting 'Issue processing the request, please check the configurations' when trying to modify it.  This was seen on version 3.2.

The error was seen on this screen. The screenshot below is from a test environment only.

Cause

This issue was caused when a new automation was created and was corrupted directly after being created.  Once the automation was created it was not visible in the list of automations.   

JSON files were missing from <CONNECTALL_INSTALLATION DIR>/core/mappings

 

Ideally each automation should have 3 files - One Connection JSON file and two application JSON files.  In this case only one was present

Resolution

The resolution for this was to remove the orphaned automation JSON log and recreate the Automation with the issue.

 

This error was seen in the Server --> c:ConnectALL/Core/Logs/ConnectAll.log file

/Core/mappings/ConnectAllApplication_APPLICATION_TestAutomation_-1487872298.json (No such file or directory)

 

We found that the application was named Core/mappings/ConnectAllApplication_APPLICATION_TestAutomation2_-1487872298.json instead and had no version files.

We removed the ConnectAllApplication_APPLICATION_TestAutomation2_-1487872298.json file and everything started working.

 

Tomcat log showed:

ConnectAllApplication_APPLICATION_TestAutomation2_-1487872298.json (No such file or directory)
DEBUG 2024-05-23 20:46:45,518 https-test-nio-8443-exec-7 com.go2group.connectall.config.manager.FileConfigManager - Load the application settings from the _APPLICATION_${appId}.json.
DEBUG 2024-05-23 20:46:45,518 https-test-nio-8443-exec-7 com.go2group.connectall.config.dao.FilePersistence - Unable to read the file Core/mappings/ConnectAllApplication_APPLICATION_TestAutomation2_-1952470043.json due to the error /Core/mappings/ConnectAllApplication_APPLICATION_TestAutomation2_-1952470043.json (No such file or directory)
ERROR 2024-05-23 20:46:45,518 https-test-nio-8443-exec-7 com.g2g.zk.composer.automation.VisualizerViewUtil - Application "TestAutomation2_-1487872298" not available for the application linkTestAutomation2 in the CONNECTALL_HOME 
ERROR 2024-05-23 20:46:45,518 https-test-nio-8443-exec-7 com.g2g.zk.composer.automation.VisualizerViewUtil - Application "TestAutomation2_-1952470043" not available for the application link TestAutomation2 in the CONNECTALL_HOME 
INFO  2024-05-23 20:46:45,518 https-test-nio-8443-exec-7 com.g2g.zk.composer.automation.VisualizerViewUtil - Processing applink :TestAutomation2NEW
DEBUG 2024-05-23 20:46:45,518 https-test-nio-8443-exec-7 com.go2group.connectall.config.manager.FileConfigManager - Load the application settings from the _APPLICATION_${appId}.json.