Error: "The VMware Cloud Director entity (com.vmware.vcloud.entity.catalogitem<ENTITY_ID>) does not exist" when deleting a vApp template in Cloud Director UI.

Products

• VMware Cloud Director

Issue/Introduction

• Cannot delete vApp template and getting error:

The VMware Cloud Director entity (com.vmware.vcloud.entity.catalogitem:<ENTITY_ID) does not exist.

• From the Content > vApp Template View, the vApp templates presenting the issue are not associated to an Catalog and in unresolved status

Environment

Cloud Director 10.x

Cause

This issue is caused by stale entries in the Cloud Director database due to failed vApp Template creation.

Resolution

To resolving the issue a Cloud Director database manipulation is required. Please contact technical support and note this Knowledge Article ID (368512) in the problem description. For more information, see How to Submit a Support Request