Error: "The VMware Cloud Director entity (com.vmware.vcloud.entity.catalogitem<ENTITY_ID>) does not exist" when deleting a vApp template in Cloud Director UI.
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Error: "The VMware Cloud Director entity (com.vmware.vcloud.entity.catalogitem<ENTITY_ID>) does not exist" when deleting a vApp template in Cloud Director UI.
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Article ID: 368512
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Updated On: 02-04-2025
Products
VMware Cloud Director
Issue/Introduction
Cannot delete vApp template and getting error:
The VMware Cloud Director entity (com.vmware.vcloud.entity.catalogitem:<ENTITY_ID) does not exist.
From the Content > vApp Template View, the vApp templates presenting the issue are not associated to an Catalog and in unresolved status
Environment
Cloud Director 10.x
Cause
This issue is caused by stale entries in the Cloud Director database due to failed vApp Template creation.
Resolution
To resolving the issue a Cloud Director database manipulation is required. Please contact technical support and note this Knowledge Article ID (368512) in the problem description. For more information, see How to Submit a Support Request