Error "404 - File or directory not found" occurs when accessing CA Service Desk Web Page using IIS(Internet Information Services) as the Web Server?

Products

• SUPPORT AUTOMATION- SERVER
• CA Service Desk Manager - Unified Self Service
• CA Service Desk Manager
• CA Service Management - Asset Portfolio Management
• CA Service Management - Service Desk Manager

Issue/Introduction

Problem:

Service Desk Web Page fails to load with an error message "404 - File or directory not found" when IIS is used as the Web Server.

 

Cause:

This problem occurs if CGI is not added to IIS Roles.

 

Resolution:

1. Bring up IIS Manager.

2. Open Handler mappings.

3. Check if you find CGI.

 

If CGI is not present then perform the below steps to install CGI.

1. Click the Windows Start Button

2. Open Administrative Tools

3. Bring up Server manager

4. Select Web Server IIS

5. Click Add Role Services

6. Install CGI.

7. Restart IIS Services.

 

Environment

Release: SDMU0M99000-14.1-Service Desk Manager-Full License
Component: