DX OI - Unable to select mapping rule for Situation Auto Ticket Policy

Products

• DX OI SaaS

Issue/Introduction

While crating a Policy for Situation Alarm, the 'Select Mapping rule" is not available to select. 

 

Environment

DX OI SaaS 

Cause

 Configuration 

Resolution

Create new rule with "Situation" alarm type by selecting Situation in the second drop-down and then align the ticket field with the corresponding situation field or assign a default value