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The Viewer could not Process an event. Failed to open the Connection - Error Code:0 [CRWEB00000119]

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Article ID: 36844

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Updated On:

Products

CA Spectrum

Issue/Introduction

After Installing and Integrating CABI 4.1 with Spectrum 10.X, you may get an Error while generating Reports:

"The viewer could not process an event. Failed to open the connection. Current Assets: All[] ---- Error code:0 [CRWEB00000119]

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eRROR.png

Environment

Spectrum 10.2 or below integrated with CABI 4.1 SP3 or below

Cause

This happens if the ODBC drivers are not configured properly during the Integration / Post Installation phase. You will have to perform an update content that CA Spectrum installs on Business Objects.

Resolution

-> On the machine where SRM is installed, Navigate to "<SPECROOT>\Install-Tools\SRM-Tools\BIAR" folder and move all the files to another backup folder.

-> Make sure the "BIAR" folder is empty and does not have any files inside it.

-> Navigate to Spectrum One click Administration page and Access the Spectrum Report Manager Admin Tools.

-> Click on Administration -> Report Manger Tab to get the Report Manager Admin Tools option.

-> Select the Manage Business Objects Content option.

-> Click Update Content to update the existing content installed by CA Spectrum in Business Objects. Once complete, all Spectrum Report Manager content is re-imported.

<Please see attached file for image>

Update.png

 

Important! Wait for the process to complete. Do not navigate away from the page or cancel the process. You should see a message "Successfully Imported SPECTRUM content to BOXI".
 
-> Now move all the BIAR files which we made a copy back to "<SPECROOT>\Install-Tools\SRM-Tools\BIAR" Folder.
 
Launch Business Objects and now you should able to run the reports without any issues.
 

 

 

 

 

Attachments

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