CABI Home page is not visible After Upgrading UIM to 23.4

Products

• DX Unified Infrastructure Management (Nimsoft / UIM)

Issue/Introduction

 After Upgrading UIM to 23.4, CABI Home page is not visible

Environment

UIM 23.4
Windows Authentication 

Cause

Jasper.log shows the below error:

2024-05-23T11:05:27,496 ERROR SqlExceptionHelper,pool-6-thread-9:142 - Cannot create PoolableConnectionFactory ([TibcoSoftware][SQLServer JDBC Driver]Kerberos Authentication is not supported by this SQLServer. The driver attempted Kerberos authentication because the AuthenticationMethod connect option was "auto" and no username/password was specified.)

Resolution

Please follow the below step and let me know the results:

1. Stop the cabi and wasp probes 

2  From Cabi server go to /Nimsoft/probes/service/wasp/webapps/cabijs/META-INF/context.xml

For Windows Authentication Environment

3 In context.xml file add key and value right after ;sendTimestampEscapeAsString=false to the "jdbc/jasperserver" and "jdbc/jasperserverAudit" resources

       ;integratedSecurity=true;AuthenticationMethod=ntlm

4. Save the changes and activate the cabi and wasp probes

5. verify the issue.