vCenter Update Planner error - Internal server error occurred on authorization: Issuer of JWT Token is invalid

Products

• VMware vCenter Server
• VMware vCenter Server 7.0

Issue/Introduction

When browsing to the vSphere Update Planner the following error banner is observed :

Environment

• VMware vCenter Server Appliance 7.x

Cause

A case mismatch is detected between the vCenter PNID and the PNID in /etc/vmware/systemname_info.json file.

Primary Network Identifier (PNID)

• /usr/lib/vmware-vmafd/bin/vmafd-cli get-pnid --server-name localhost
• Output : vcenter.sample.com

Check the content of config files

• cat /etc/vmware/systemname_info.json
• Output : {"PNIDChangeAllowed": true,  "PNID": "VCENTER.sample.com", "status:"  "success"}

Resolution

1. Take a snapshot of vCenter
2. Take a backup of /etc/vmware/systemname_info.json
3. Run this command :
1. cp /etc/vmware/systemname_info.json /etc/vmware/systemname_info.json.bk
4. Edit systemname_info.json to correct the PNID
1. cd /etc/vmware/
2. vi systemname_info.json
3. Press i to insert
4. Change VCENTER.sample.com  to vcenter.sample.com
5. Press esc
6. Save the file :wq!
5. Restart all vCenter Services : service-control --stop --all && service-control --start --all