Failed to perform OCR for item 'image_extractor_plugin_embedded_image'
Article ID: 368329
Updated On:
Products
Issue/Introduction
Incidents are not generated from images with embedded text.
Cause
Connection to OCR server could not be established due to timeout. May be caused by lack of resources.
WARNING Message from FileReader log:
Message: Failed to perform OCR for item 'image_extractor_plugin_embedded_image'
com.symantec.dlp.ocr.client.exception.OcrConnectionFailedException: OcrRequestId: [XXXXXXXX-XXXX-XXXX-XXXX-XXXXXXXXXXXX] Request failed. gRPC StatusRuntimeException: UNAVAILABLE - io exception
at com.symantec.dlp.ocr.client.grpc.OcrGrpcClient.lambda$runRequest$0(OcrGrpcClient.java:149)
at com.symantec.dlp.ocr.client.grpc.OcrGrpcClient$OcrRequestRetrier.run(OcrGrpcClient.java:270)
at com.symantec.dlp.ocr.client.grpc.OcrGrpcClient.runRequest(OcrGrpcClient.java:67)
at com.symantec.dlp.ocr.client.grpc.OcrClientOnPremGrpcType.submitRequest(OcrClientOnPremGrpcType.java:226)
at com.symantec.dlp.ocr.client.OcrClientOnPremBackCompatibleType$OcrClientChooser.submitRequest(OcrClientOnPremBackCompatibleType.java:291)
at com.symantec.dlp.ocr.client.OcrClientOnPremBackCompatibleType.submitRequest(OcrClientOnPremBackCompatibleType.java:118)
at com.vontu.messaging.chain.ocr.OcrExecutionTask.call(OcrExecutionTask.java:129)
at com.vontu.messaging.chain.ocr.OcrExecutionTask.call(OcrExecutionTask.java:61)
at java.util.concurrent.FutureTask.run(FutureTask.java:266)
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624)
at java.lang.Thread.run(Thread.java:750)
Caused by: com.symantec.dlp.ocr.client.exception.OcrRequestUnsuccessfulException: OcrRequestId: [XXXXXXXX-XXXX-XXXX-XXXX-XXXXXXXXXXXX] Request failed. gRPC StatusRuntimeException: UNAVAILABLE - io exception
at com.symantec.dlp.ocr.client.grpc.OcrGrpcClient.lambda$runRequest$0(OcrGrpcClient.java:125)
... 11 more
Caused by: io.grpc.StatusRuntimeException: UNAVAILABLE: io exception
at io.grpc.Status.asRuntimeException(Status.java:533)
at io.grpc.stub.ClientCalls$UnaryStreamToFuture.onClose(ClientCalls.java:533)
at io.grpc.internal.ClientCallImpl.closeObserver(ClientCallImpl.java:413)
at io.grpc.internal.ClientCallImpl.access$500(ClientCallImpl.java:66)
at io.grpc.internal.ClientCallImpl$ClientStreamListenerImpl$1StreamClosed.runInternal(ClientCallImpl.java:742)
at io.grpc.internal.ClientCallImpl$ClientStreamListenerImpl$1StreamClosed.runInContext(ClientCallImpl.java:721)
at io.grpc.internal.ContextRunnable.run(ContextRunnable.java:37)
at io.grpc.internal.SerializingExecutor.run(SerializingExecutor.java:123)
... 3 more
Caused by: io.grpc.netty.shaded.io.netty.channel.ConnectTimeoutException: connection timed out: /nn.nn.nn.nn:8555
at io.grpc.netty.shaded.io.netty.channel.epoll.AbstractEpollChannel$AbstractEpollUnsafe$2.run(AbstractEpollChannel.java:575)
at io.grpc.netty.shaded.io.netty.util.concurrent.PromiseTask.runTask(PromiseTask.java:98)
at io.grpc.netty.shaded.io.netty.util.concurrent.ScheduledFutureTask.run(ScheduledFutureTask.java:170)
at io.grpc.netty.shaded.io.netty.util.concurrent.AbstractEventExecutor.safeExecute(AbstractEventExecutor.java:164)
at io.grpc.netty.shaded.io.netty.util.concurrent.SingleThreadEventExecutor.runAllTasks(SingleThreadEventExecutor.java:472)
at io.grpc.netty.shaded.io.netty.channel.epoll.EpollEventLoop.run(EpollEventLoop.java:384)
at io.grpc.netty.shaded.io.netty.util.concurrent.SingleThreadEventExecutor$4.run(SingleThreadEventExecutor.java:989)
at io.grpc.netty.shaded.io.netty.util.internal.ThreadExecutorMap$2.run(ThreadExecutorMap.java:74)
at io.grpc.netty.shaded.io.netty.util.concurrent.FastThreadLocalRunnable.run(FastThreadLocalRunnable.java:30)
... 1 more
Resolution
Add additional CPUs and configure additional threads for processing images.
Alternatively, enable OCR Stats and confirm OCR server capacity is correct for the number of expected images.
Additional Information
Feedback
