OI Alarm and Remedy Ticket Synchronization Issue
Article ID: 368319
Updated On:
Products
DX Operational Intelligence
Issue/Introduction
We have a scenario where many OI alarms were cleared. However, the associated Remedy tickets remain active. We have OI configured to mark a Remedy ticket as "Resolved" once it's associated OI alarm is cleared. There are 150+ occurrences of this scenario.
Resolution
Working by design . Customer has someone assigning ticket assignment after resolution. Also Lifecycle does not have a resolve events. And closed date was off. Two internal defects on last two issues
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