/opt/vmware/vcloud-director/logs/vcloud-container-debug.log
on the Cloud Director Cells state that the log in failed as the user is not part of any groups:| DEBUG | pool-jetty-# | OrgMemberProvider | Neither user <SUBJECT> nor any of the groups [] of type OAUTH are imported to org <ORG_ID>
| WARN | pool-jetty-# | OAuthAuthenticationSuccessHandler | Error logging in <USER_ID>
VMware Cloud Director
This issue occurs when Cloud Director cannot obtain the groups claim from the Identity Provider through the UserInfo
endpoint as the groups claim is available through the ID Token.
To allow Cloud Director to combine the claims from both the UserInfo
endpoint and the ID Token, enable the Prefer ID Token toggle in the OIDC configuration in the Cloud Director portal.
For more details on this setting please see the Cloud Director documentation on Configure Your System to Use an OpenID Connect Identity Provider Using Your VMware Cloud Director Service Provider Admin Portal and Configure Your System to Use an OpenID Connect Identity Provider Using Your VMware Cloud Director Tenant Portal.