Error while trying to add Endpoint Type in Universe configuration - java.net.UnknownHostException: ca-prov-srv-primary

Products

• CA Identity Suite

Issue/Introduction

An error occurs while trying to add an endpoint type in universe configuration --> Connectivity --> CAIAM

The error is as follows:
javax.naming.CommunicationException: ca-prov-srv-primary:20389 [Root exception is java.net.UnknownHostException: ca-prov-srv-primary]

Environment

Release : 14.4.2
Component : CA Identity Suite Virtual Appliance

Cause

 The ca-prov-srv-primary is missing in the /etc/hosts file.

Resolution

To add the missing host, please perform the below steps:

The Virtual Appliance uses the /etc/hosts file to store common host names for internal use.

You must prefer using DNS names instead of adding records to the /etc/hosts file.

In case you have to edit the /etc/hosts file, perform the following steps on each Virtual Appliance host which requires custom host mapping:

• Log in the Virtual Appliance server using SSH/CLI
• Create or edit the following file:

  /opt/CA/VirtualAppliance/custom/hosts

   
• Add the custom host records in a format equivalent to the /etc/hosts format, for example:
  xxx.xx.xxx.x myhost01
  xxx.xx.xxx.x myhost02
   
• Run the following command:

  configureCustomHostRecords

   
• View the /etc/hosts file and notice that the following block was added/modified to reflect the custom hosts block:
  # CA VAPP CUSTOM HOSTS - START
  xxx.xx.xxx.x myhost01
  xxx.xx.xxx.x myhost02
  # CA VAPP CUSTOM HOSTS - END