.Net installation gives error, "Server not found. verify that the specified server exists. the server name cannot be empty."

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Article ID: 36822

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Updated On:

Products

APP PERF MANAGEMENT CA Application Performance Management Agent (APM / Wily / Introscope) CUSTOMER EXPERIENCE MANAGER INTROSCOPE

Issue/Introduction

 Issue:

 Unable to install .Net agent to monitor SharePoint application after choosing additional components like CA APM for Microsoft SharePoint and CA APM Microsoft  SharePoint Monitor. The end of installation throws an error "Server not found. Verify that the specified server exists. The server name cannot be empty."

 

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Environment

On all agent machines where computer browser services is stopped or disabled (often by default). All supported APM releases.

Resolution

 Follow the below steps:

 1. Open Services.msc on agent machine.

 2. Start Computer Browser services.

 3. Start installing agent.

Other workarounds
- Do a silent install. This bypasses the interactive install domain lookup issue. 
- Install with local admin account. After the install,switch to a domain account.

Additional Information

Computer Browser Service maintains an updated list of computers on the network and supplies this list to computers designated as browsers. If this service is  stopped, this list will not be updated or maintained. If this service is disabled, any services that explicitly depend on it will fail to start. (On some Windows releases, it is off by default).
 

Attachments

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1558695112887000036822_sktwi1f5rjvs16i0y.png get_app