Resolving LDAP Error 52 During UserStore Deployment in a Virtual Appliance - Identity Manager

Products

• CA Identity Suite
• Identity Manager MF

Issue/Introduction

This article outlines the resolution for the "ldap_bind: Server is unavailable (52)" error encountered when deploying a UserStore on a secondary node within a CA Identity Manager Virtual Appliance (VA) cluster environment.

Environment

Virtual Appliance 14.5

Cause

The error occurs when the auth-levels setting in the directory knowledge file (/opt/CA/Directory/dxserver/config/knowledge) is incorrectly configured as "anonymous," preventing the authentication bind required for cluster communication.

Resolution

1. Navigate to the directory configuration folder on the affected node: /opt/CA/Directory/dxserver/config/knowledge.
2. Locate the knowledge file corresponding to the UserStore.
3. Open the file and verify the auth-levels parameter.
4. Modify the auth-levels value to clear-password.
5. Save the changes to the file.
6. Restart the CA Directory service to apply the new authentication settings.
7. Attempt the UserStore deployment on the second node again.

Additional Information

To speak with a customer representative or a Support Engineer see Contact Support. Scroll to the bottom of the page and click on your respective region.