How to change the host name and IP address of a CABI server (CA Business Intelligence 4.1 SP3)?

Products

• SUPPORT AUTOMATION- SERVER
• CA Service Desk Manager - Unified Self Service
• CA Service Desk Manager
• CA Service Management - Asset Portfolio Management
• CA Service Management - Service Desk Manager

Issue/Introduction

Question:

How to change the host name and IP address of a CA Business Intelligence (CABI) 4.1 SP3 server?

 

Answer:

If you change the IP address of a CABI server, it does not impact the CABI. In order to change the Host name of CABI server, please follow the steps as per below after you change the host name of OS.

NOTE: Please take a backup before you make changes. 

 

1) Stop Server Intelligence Agent (SIA) and Tomcat Services.

2) If a CMS database is installed on the CABI server, update Connectivity for the database.

- If the CMS database is on SQL server,

1. Open Control Panel and Administrative Tools. Open Data Sources (ODBC).
2. Open [System DSN] tab, select the DSN "BusinessObjects CMS 140" and click on <Configure> button.
3. Under "Which SQL Server you want to connect to?", change Server to a new server name.
4. Repeat the above steps 2-3 for the Audit database DSN if there is.

- If the CMS database is on Sybase SQL Anywhere 12,

1. Open Control Panel and Administrative Tools. Open Data Sources (ODBC).
2. Open [System DSN] tab, select the DSN "BI4_CMS_DSN" and click on <Configure> button.
3. Open [Login] tab, change the host name in 'Host' field to the new host name.
4. Repeat the above steps 2-3 for the Audit database DSN if there is.

3) Update the Web Application Server.

1. Copy all contents located under ..\CA\SC\CommonReporting4\SAP BusinessObjects Enterprise XI 4.0\warfiles\webapps\BOE\WEB-INF\config\custom folder to ..\CA\SC\CommonReporting4\tomcat\webapps\BOE\WEB-INF\config\custom folder. 
2. Restart the Tomcat service.

4) Update Web Service URL

1. Log into Central Management Console (CMC) using CABI Administrator account.
2. Open "Applications" from pull down list or select it under 'Manage' category on CMC Home page.
3. Double click on "Web Service" and open Properties.
4. Update 'Access URL' to the new host name and click on <Save and Close> button.
5. Back to the Applications page. Right click on "Central Management Console" and select [Processing Settings].
6. Update URL to the new Host name, and click on <Save and Close> button.
7. Back to the Applications page again. Right click on "BI launch Pad" and select [Processing Settings].
8. Update URL to the new Host name, and click on <Save and Close> button.

5) Update Web Report settings on Service Desk Management (SDM).

1. Log into SDM and open [Administration] tab.
2. Go to 'Options Manager' > 'Web Report' and update the following Options "bo_server_cms" and "bo_server_location" to the new Host name.
3. Save the changes.
4. Recycle all SDM.

 

Environment

Release: SDMU0M99000-14.1-Service Desk Manager-Full License
Component: