Endpoint types could not be seen in Enterprise Management

Products

• CA Virtual Privilege Manager
• CA Privileged Identity Management Endpoint (PIM)
• CA Privileged Access Manager (PAM)

Issue/Introduction

After installation, noticed that the only endpoint type that is present is "AccessControl for PUPM".

- Checked the JCS logs and the connectors are loded:

loaded connector "Windows NT" [connectorTypeName='Windows NT', connectorTypeLdapObjClass=eTN16Namespace]
loaded connector "SSHDYN" [connectorTypeName='SSH Device', connectorTypeLdapObjClass=null]

Deleted the ConnectorServer connection from the System menu and registered it again using RegisterComponent utility. The connection is registered and it can communicate with the JCS

- in the jboss logs:

INFO [###.##.ppm.mdb.AgentManagerMDB] Agent Manager setMessageDrivenContext() 332org.jboss.ejb.MessageDrivenEnterpriseContext$MessageDrivenContextImpl@4ceb669c
INFO [###.##.ppm.mdb.AgentManagerMDB] Agent Manager ejbCreate():332
INFO [###.##.ppm.mdb.AgentManagerMDB] Agent Manager message was received, processing...
INFO [###.##.ppm.mdb.AgentManagerMDB] body length:323
INFO [###.##.ppm.mdb.AgentManagerMDB] Agent Manager MDB onMessage for msgId:, Requested Action of type: REGISTER_ENDPOINT
INFO [###.##.ppm.mdb.AgentManagerMDB] Processing the JCSReplyMsg message...
INFO [###.##.ppm.managedobjectprovider.impl.AccountPasswordProviderImpl] postRegisterEndpoint ...
INFO [com.ca.ppm.managedobjectprovider.impl.AccountPasswordProviderImpl] postRegisterEndpoint endpoint type already created Access Control for PUPM
INFO [com.ca.ppm.mdb.AgentManagerMDB] Waiting for endpoint types to be created...
INFO [com.ca.ppm.mdb.AgentManagerMDB] endpointTypesCreated ret:false
INFO [com.ca.ppm.mdb.AgentManagerMDB] Waiting for endpoint types to be created...
INFO [com.ca.ppm.mdb.AgentManagerMDB] endpointTypesCreated ret:false
INFO [com.ca.ppm.mdb.AgentManagerMDB] Waiting for endpoint types to be created...

Environment

Release: ACP1M005900-12.8-Privileged Identity Manager
Component:

CA PIM 12.8 on a windows 2012 server

Resolution

AccountManager module (AgentManager plugin) was not running on ENTM machine. It was disabled (HKEY_LOCAL_MACHINE\SOFTWARE\ComputerAssociates\AccessControl\Common\AgentManager\Plugins\AccountManager\OperationMode = 0).
This is a module that is responsible for communication between ENTM , JCS and endpoint. While start up AccountManager sends some events to Server and server created Endpoint types accordingly.
Once the plugin was enabled, Endpoint types were successfully created.