Endpoint types could not be seen in Enterprise Management

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Article ID: 36812

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Products

CA Virtual Privilege Manager CA Privileged Identity Management Endpoint (PIM) CA Privileged Access Manager (PAM)

Issue/Introduction

Issue: 

I installed  first the CM agent for win2012 and the fix, and later the server CA PIM 12.8 on a windows 2012 server and SQL 12.0.2269.

After installation, I noticed that the only endpoint type that is present is "AccessConbtrol for PUPM".

- I checked the JCS logs and the connectors are loded:

loaded connector "Windows NT" [connectorTypeName='Windows NT', connectorTypeLdapObjClass=eTN16Namespace]
loaded connector "SSHDYN" [connectorTypeName='SSH Device', connectorTypeLdapObjClass=null]

- I deleted the ConnectorServer connection from the System menu and registered it again using RegisterComponent utility. The connection is registered and it can communicate with the JCS

- in the jboss logs, I see:

2015-09-18 14:53:26,217 INFO [com.ca.ppm.mdb.AgentManagerMDB] Agent Manager setMessageDrivenContext() 332org.jb[email protected]4ceb669c
2015-09-18 14:53:26,217 INFO [com.ca.ppm.mdb.AgentManagerMDB] Agent Manager ejbCreate():332
2015-09-18 14:53:26,217 INFO [com.ca.ppm.mdb.AgentManagerMDB] Agent Manager message was received, processing...
2015-09-18 14:53:26,218 INFO [com.ca.ppm.mdb.AgentManagerMDB] body length:323
2015-09-18 14:53:26,218 INFO [com.ca.ppm.mdb.AgentManagerMDB] Agent Manager MDB onMessage for msgId:, Requested Action of type: REGISTER_ENDPOINT
2015-09-18 14:53:26,218 INFO [com.ca.ppm.mdb.AgentManagerMDB] Processing the JCSReplyMsg message...
2015-09-18 14:53:26,220 INFO [com.ca.ppm.managedobjectprovider.impl.AccountPasswordProviderImpl] postRegisterEndpoint ...
2015-09-18 14:53:26,300 INFO [com.ca.ppm.managedobjectprovider.impl.AccountPasswordProviderImpl] postRegisterEndpoint endpoint type already created Access Control for PUPM
2015-09-18 14:53:26,306 INFO [com.ca.ppm.mdb.AgentManagerMDB] Waiting for endpoint types to be created...
2015-09-18 14:53:26,573 INFO [com.ca.ppm.mdb.AgentManagerMDB] endpointTypesCreated ret:false
2015-09-18 14:53:26,573 INFO [com.ca.ppm.mdb.AgentManagerMDB] Waiting for endpoint types to be created...
2015-09-18 14:53:56,315 INFO [com.ca.ppm.mdb.AgentManagerMDB] endpointTypesCreated ret:false
2015-09-18 14:53:56,315 INFO [com.ca.ppm.mdb.AgentManagerMDB] Waiting for endpoint types to be created...

Environment: 

CA PIM 12.8 on a windows 2012 server and SQL 12.0.2269

 

Resolution: 

AccountManager module (AgentManager plugin) was not running on ENTM machine. It was disabled (HKEY_LOCAL_MACHINE\SOFTWARE\ComputerAssociates\AccessControl\Common\AgentManager\Plugins\AccountManager\OperationMode = 0).
This is a module that is responsible for communication between ENTM , JCS and endpoint. While start up AccountManager sends some events to Server and server created Endpoint types accordingly.
Once the plugin was enabled, Endpoint types were successfully created.

Environment

Release: ACP1M005900-12.8-Privileged Identity Manager
Component: