Proactive Planned Activity Case for NSX

Products

• VMware NSX

Issue/Introduction

Note: The proactive process for NSX planned activity cases is limited to Advanced Support customers with a Support Account Manager (SAM) and/or Dedicated Technical Support Engineer (DTSE). All other customers are advised to follow the prerequisites below and to open a support case for any technical issue that cannot be resolved.

 

Prerequisites to be followed before opening Proactive Planned Activity Cases:

• A planned activity relating to NSX may be a N-vDS to vDS migration, Manager to Policy promotion, DR planned activity etc.
• Cases must be opened 10 business days in advance of the planned activity window.
• Cases should be opened as Severity 4.
• Details of the planned activity. 
• If any product versions are changing, ensure product version interop on the Interop Matrix.

Broadcom Support will: 

• Provide high level guidance on the activity e.g. links to supporting documentation, KBs etc.
• Broadcom Support may request logs bundles for review for the presence of Known Issues.
• Once the proactive review completes the case will be closed.
• 2 days prior to the activity, the SAM or DTSE will open a maintenance case for you, this case will track the activity and can be uplifted to Severity 1 in the event of a problem.
• Broadcom will not be able to provide dedicated support to be on standby during the activity, once notified of an issue the next available engineer will engage in accordance with case severity SLOs. 

Environment

VMware NSX

Resolution

Open a Planned Activity Proactive Case via Broadcom Support.
The purpose of a proactive case is to prepare in advance of the planned activity window. This is not an exhaustive health check of the environment, if this is required please engage VMware by Broadcom Professional Services.

 

Additional Information

For Upgrade or NSX-v to NSX-T Migration, please see the following proactive KBs:

Proactive Upgrade Case for NSX
Proactive NSX-v to NSX(NSX-T) Migration Cases