MCS configuration sync issue with RSP probe

Products

• DX Unified Infrastructure Management (Nimsoft / UIM)
• CA Unified Infrastructure Management On-Premise (Nimsoft / UIM)
• CA Unified Infrastructure Management SaaS (Nimsoft / UIM)

Issue/Introduction

We have configured MCS for server basic monitoring with RSP, but configured credentials and parameter configuration is not synchronizing with Hubs and devices and the rsp probe crashes.

Environment

• DX UIM 23.4 CU1
• rsp 5.56
• configuration_reader_service 23.4.1

Cause

• The profiles were stuck in a pending state indefinitely and due to this, the credentials section didn't get updated in the probe cfg and also the probe crashed, resulting in the list_credentials callback not functioning as expected.

• ROBOT_NIS_CACHE queue needed to be added to the Secondary hubs.

• rsp crashing

Resolution

• Engineering provided a test fix on the configuration_reader_service (configuration_reader_service-23.4.1-HF2.zip) to address the sync issue.
  
  
• Also, in all the secondary hubs, the customer didn't add the ROBOT_NIS_CACHE queue, leading to metrics not being pushed to the database. Once the queue was updated, the issue was resolved.
  
  
• Now the rsp probe T4 testfix (rsp-5.56-T4-20240514.115621-3.zip) has been running for over 2 days without crashing.

Additional Information

Configure the new ROBOT_NIS_CACHE Subject queue in DX UIM 23.4