CDROM is being ejected immediately after it is connected to the VM.

Products

• VMware vSphere ESXi

Issue/Introduction

• Virtual Machines will disconnect the CDROM immediately after it is connected. This will occur via both vSphere UI and Host Client.
• vmfs/volumes/vm_datastore/vmname/vmware.log will indicate that the disc was ejected by the Guest OS immediately after it is connected.

YYYY-MM-DDTHH:MM:SS No(00) vmx - ConfigDB: Setting ide1:0.fileName = "/vmfs/volumes/########-#####-####-##########/ISO/example.iso"
YYYY-MM-DDTHH:MM:SS In(05) vmx - CDROM: Connecting ide1:0 to '/vmfs/volumes/########-#####-####-##########/ISO/example.iso'. type=2 remote=0
YYYY-MM-DDTHH:MM:SS In(05) vmx - CDROM: Guest eject on 'ide1:0'. Disconnecting disc image.

Cause

Certain security software agents within Guest OS can prevent the CDROM access.

Resolution

Involve the third party software vendor to investigate/redefine the policy to allow the CDROM access.