Unable to install or update Automation Folders

Products

• Ghost Solution Suite
• Deployment Solution

Issue/Introduction

Unable to install or upgrade an Automation folder on an endpoint machine.

Environment

Windows 10 or 11
GSS 3.3 RUx
DS 8.x

Cause

One cause of the issue is attributed to corrupt BDC.

Check to see if there is an error in BCD:

1. To verify, run the following from an administrator command prompt:
   bcdedit
   
   
2. Check for:
parameter is incorrect  
   
   
3. If you see this then the BDC is corrupt and you will not be able to update or install Automation Folders.

The error can also be seen in C:\autoinst.log file:

1. Scroll to the bottom of autoinst.log file and look for the error:
   Exit code: 2 (EXIT_QUERY_NOT_INSTALLED)
   
   And within the log file will be:
   parameter is in correct  


Resolution

A repair of BDC is required:

1. To check if the System partition does not have an assigned driver letter run command with elevated privileges:
   
   

   Diskpart

   select disk 0

   list volume

   select volume (#) this will the volume number of the system partition

   <-- if the system partition does not have an assigned driver letter -->

   assign letter=S

   <--the windows partition should have assigned letter C -->

   exit
   
   

   Then, enter the command:

   bcdboot c:\windows /s S: /f ALL

    

   Example: 

   Diskpart

   select disk 0

   list volume

   select volume 1

   assign letter=S

   exit

   bcdboot c:\windows /s S: /f ALL

   
   
   
2. Enter the following in an administrator command prompt:
   bcdedit

There should NOT be: 
parameter is incorrect
3. Installing of the automation folder should now be successful.
4. You should see in the BCD an entry for 'Symantec Automation Folders
5. And in the latest autoinst.log (C:\autoinst.log) file should see:
   Exit code: 0 (EXIT_SUCCESS) at the bottom of the log files