Getting "500 No JSON Formated Retrofit Error" on Portal after recent devtest software install (v10.7.2.sp2.hf21) on RHEL Linux
Article ID: 367685
Updated On:
Products
Issue/Introduction
Installed DevTest 10.7.2.sp2.hf.21 on a new RHEL Linux 8.9 server. All the services comes up fine, but when we login to the portal , we are getting the below error message :
Error while retrieving list of Projects. (500 No JSON Formated Retrofit Error <html> <head> <meta http-equiv="Content-Type" content="text/html;charset=ISO-8859-1"/> <title>Error 503 Service Unavailable</title> </head> <body><h2>HTTP ERROR 503 Service Unavailable</h2> <table> <tr><th>URI:</th><td>/res-hub/v1/projects</td></tr> <tr><th>STATUS:</th><td>503</td></tr> <tr><th>MESSAGE:</th><td>Service Unavailable</td></tr> <tr><th>SERVLET:</th><td>-</td></tr> </table> </body> </html>
Environment
Devtest 10.7.2 with any ServicePack
Cause
A corrupted JAR file com.ibm.mq.allclient.jar in LISA_HOME/lib/shared folder prevented res-hub web application from starting.
You may test the jar file using the following command:
$ jar -tvf com.ibm.mq.allclient.jar
java.util.zip.ZipException: error in opening zip file
at java.util.zip.ZipFile.open(Native Method)
at java.util.zip.ZipFile.<init>(ZipFile.java:231)
at java.util.zip.ZipFile.<init>(ZipFile.java:156)
at java.util.zip.ZipFile.<init>(ZipFile.java:127)
at sun.tools.jar.Main.list(Main.java:1115)
at sun.tools.jar.Main.run(Main.java:293)
at sun.tools.jar.Main.main(Main.java:1288)
Resolution
Copy the file com.ibm.mq.allclient.jar from a working environment with same version and place it in LISA_HOME/lib/shared folder.
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