Not able to see the discovered servers of Operator Console in the Admin console

Products

• DX Unified Infrastructure Management (Nimsoft / UIM)
• CA Unified Infrastructure Management On-Premise (Nimsoft / UIM)
• CA Unified Infrastructure Management SaaS (Nimsoft / UIM)

Issue/Introduction

Ideally, devices discovered in Operator Console should automatically reflect in the Admin Console but discovery / syncing is not happening for one of the hubs.

Environment

• DX UIM 23.4

Cause

• Guidance

Resolution

The snmpcollector probe uses ONLY SNMP, whereas the Operator Console (OC) uses several methods such as SNMP, SSH/Telnet, and WMI to discover devices. Also with SNMP, the device must be reachable over the network, you must have the correct credentials, and SNMP agent must be enabled, and no blocking/interference/filtering, e.g., IDS.