Unable to log in to ITPAM after applying CP03 to release 4.4.0

Products

• CA Service Desk Manager
• CA Process Automation Base

Issue/Introduction

EEM release 12.6.7 installed in SDM 17.3 environment as part of ITPAM upgrade to release 4.4, but users are unable to login to ITPAM.

Environment

Release 4.4+

Component: EEM 

Resolution

EEM release 12.6.7 cannot be used for authentication in SDM release 17.3 environment. Since the current environment is CA SDM 17.3 and there is a prerequisite provided in the techdocs linked in the "Additional information" section for EEM 12.6.7, the recommendation is to install EEM 12.6.6. 

Additional Information

EEM 12.6.7 has SDM 17.4.2.0 as prerequisite