Attempting to edit the server cost drivers in Aria Operations and the save fails with the error: "Server is busy. Please try again later. If issue still persists, contact the system administrator."
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Attempting to edit the server cost drivers in Aria Operations and the save fails with the error: "Server is busy. Please try again later. If issue still persists, contact the system administrator."

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Article ID: 367511

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Updated On:

Products

VMware Aria Operations (formerly vRealize Operations) 8.x VMware Aria Operations 8.x

Issue/Introduction

When attempting to edit the server cost drivers in Aria Operations it fails to save and gives the following error: "Server is busy. Please try again later. If issue still persists, contact the system administrator."

Environment

Entries in web.log:


2023-11-13T19:03:43,514+0000 INFO [ajp-nio-127.0.0.1-8009-exec-22] com.vmware.vcops.ui.util.MainPortalListener.log - No result defined for action com.vmware.vcops.ui.action.CostDriverAction and result input ( Url: /ui/costDriver.action Params: mainAction=saveServerGroups )

Cause

This issue is due to struts limitation of data being sent as payload. Struts framework has reduced the payload size to a much smaller value. Hence the save isn't working.

Resolution

An immediate workaround is to export the cost drivers, edit the spreadsheet, then reimport it. Here are the steps:

  1. From the left menu, click Configure > Cost Drivers > Cost Drivers tab. In the Cost Drivers tab, select either Import or Export.
  2. The import and export functionality is applicable only for vCenter cost drivers, the functionality is not available for VMware Cloud on Amazon Web Services.
  3. Using the import and export option, you can perform the following actions on the cost drivers:
  • Export or import the cost driver configuration file.
  • Read and edit the cost driver configuration file.
  • Validate the updated cost driver configuration file and report errors.
  • Identify the error from the log file and correct the errors.

You are prompted with error messages if the uploaded file has errors. You can correct the errors and upload the file, or you can ignore the errors, the system still allows you to upload the file.