Gateway 11 upgrade Readiness checker script returning Package deviation checks - FAIL error

Products

• CA API Gateway

Issue/Introduction

The SSG 11.1 Readiness checker script returning Package deviation checks - FAIL error

Description: * 

Getting an error while running readiness script..

[root@xxxxxx]# ./ssg-inplace-upgrade-readiness-checker_v11.1.00.17707.sh

System Check: Starting system pre-check...

System Check: Running on an OVA Gateway.

 

System Check: Validating package deviations..

System Check: The number of installed packages does not match the number of base Gateway packages.

Please check below for more information

 

System Check: 6 additional packages are installed.

They are as follows:

...

 System Check: Some checks failed.

 System Check: Upgrading could lead your system into an unreliable state!!!, so proceed with extreme caution!!

 Do you want to continue with the patch installation? (yes/no):

Environment

API Gateway 11.0

Cause

The user installed extra packages.

Resolution

1. Take a full system backup/snapshot. 

2. Uninstall the extra packages before upgrading and reinstall them post-upgrade.

If you do not know why and how those packages were installed and how to reinstall them, you can continue the installation following the Readiness Checker.