Gateway 11 upgrade Readiness checker script returning Package deviation checks - FAIL error
Article ID: 367328
Updated On:
Products
Issue/Introduction
Getting an error while running readiness script..
[root@xxxxxx]# ./ssg-inplace-upgrade-readiness-checker_v11.1.00.17707.sh
System Check: Starting system pre-check...
System Check: Running on an OVA Gateway.
System Check: Validating package deviations..
System Check: The number of installed packages does not match the number of base Gateway packages.
Please check below for more information
System Check: 6 additional packages are installed.
They are as follows:
...
System Check: Some checks failed.
System Check: Upgrading could lead your system into an unreliable state!!!, so proceed with extreme caution!!
Do you want to continue with the patch installation? (yes/no):
Environment
API Gateway 11.0
Cause
The user installed extra packages.
Resolution
1. Take a full system backup/snapshot.
2. Uninstall the extra packages, note that the installation of these extra packages may require inputting certain data. research to find out the details so that you can use them when you re-install at a later step.
3. rerun the Readiness checker script and confirm that the
System Check: Package deviation checks - PASS
4. reboot
5. The means to install the extra extra packages were likely through the modifications of the /etc/apt/sources.list or some extra file under /etc/apt/sources.list.d/, if so remove the files under /etc/sources.list.d/ and empty out the content of the /etc/apt/sources.list
6. Run the following as root to clean apt cache
apt clean
apt update
7. reboot
8. attempt to apply the OS patch to upgrade
9. reinstall extra pacages using the information capture duing step 2 post-upgrade.
If you do not know why and how those packages were installed and how to reinstall them, you can proceed with the upgrade. If the upgrade fails, please reach out to Support for further assistance.
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