ConnectALL error "Cannot parse object reference" synching to Rally

Products

• ConnectALL

Issue/Introduction

When synching items to Rally, the following error is seen and the synch appears to fail:

Error Message : Cannot parse object reference from "<item ID>" for Input , {"workitemtype":{"<Field>":"<Value>","PortfolioItem":"<item ID>"}}

Cause

This is caused when a relationship synch is expect, such as Epic/Story in Jira to Feature/Story in Rally and the parent item has not yet been synched.  When using the translate record ID, ConnectALL tries to find the parent in its database based on the source system.  If that item has not yet been synched, it instead inserts the ID of the source parent since it can't find anything.

Resolution

Ensure that all parent items from the source system have been synchronized to the target prior to trying to synchronize the children.