Post Upgrade 16.2.1: After Export To CSV, Notification Bell No Longer Displays
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Post Upgrade 16.2.1: After Export To CSV, Notification Bell No Longer Displays

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Article ID: 367209

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Updated On:

Products

Clarity PPM On Premise

Issue/Introduction

After upgrading to 16.2.1, the notification does not display the number representing completed tasks, such as completed Export to CSV

STEPS TO REPRODUCE:
1. Upgrade to 16.2.1
2. Go to Modern Project > Task > Actions > Export to CSV 
3. Wait until background job completes, and monitor the Notifications icon.

Actual: Although the message banner showing export completed, the notification does not display the updated number showing new notifications.
When clicking on the notification bell icon, it does display the exported file.

Expected: The notification icon should display the updated number, denoting new files created. It should work as prior to 16.2.1.

Resolution

Start the microservice: ppmbroker

Additional Information

Even though the notification count appears, when clicking on it to show the downloads, the folder is empty.
Check the APP or BG logs to see if there is a database issue with CLB_NOTIFICATIONS table.