Azure EA partner customer has duplicate cost

Products

• CloudHealth

Issue/Introduction

Certain configuration steps done in a particular order will result in duplicate costs appearing in the platform for partner customers.  Here is the process that likely took place:

• Partner assigns Azure subscriptions to a customer via EA bill splitting.
• Partner also configures the EA directly in the customers tenant.
• Duplicate cost data will result. 

Resolution

If the above process took place, the following actions are required to get the duplicate cost removed:

• Remove either the EA directly configured in the customers tenant, or remove the subscriptions assigned via EA bill splitting. 
• Request that Technical Support retrigger/reprocess the EA usage for the affected month if the month is already final (current or un-finalized months will self-correct).