Duplicate Site Server Communication Profiles Site Settings Policy related features will not be used, error: Not implemented (0x80004001)
search cancel

Duplicate Site Server Communication Profiles Site Settings Policy related features will not be used, error: Not implemented (0x80004001)

book

Article ID: 367138

calendar_today

Updated On:

Products

IT Management Suite

Issue/Introduction

You may notice that your site servers are unable to properly request a configuration from your Symantec Management Platform server.  Upon further review the site server is experiencing an error similar to the following:  Site Settings Policy related features will not be used, error: Not implemented (0x80004001), and The system cannot find the file specified (0x80070002) and Error code: No error description available (0x8005600C)  Error note: SMP server failed the request

Checking on the SMP server, you notice that you have two of the same site server communication profiles.

Environment

ITMS 8.x

Cause

Duplicate site server communication profiles

Resolution

There are two options you can use to resolve this.  You may have to do a combination of both. 

Option A:

On the SMP server, right-click on each site server communication profile and view properties.  Note the GUID.

On the site server, go into the registry and navigate to:  HKEY_LOCAL_MACHINE\SOFTWARE\Altiris\Communications\ConnectionProfiles

You should only have two there.  One is the communication profile for the SMP and one for the site server.  The GUID for the correct profile should match the GUID you retrieved above.  Now you know what the correct profile is, go to the SMP console and delete the duplicate one.

You may not have a delete option available.  If you don't then follow these steps:

Paste the following query into SQL and run, replacing the capitalized section with the appropriate GUID:

Update Item
set Attributes = 0
where Guid = 'GUID OF PROFILE TO DELETE'

Go back to the communication profile page, refresh, and you can then right-click and delete the profile

IF the delete option is still not available after running the query above, try the following: 

Using the same GUID as the step 3 above, add it to the ItemToDelete table:
Update Item
set Attributes = 0
where Guid = 'GUID OF PROFILE TO DELETE'

Then:

insert into ItemToDelete 
select  guid, GETDATE() 
from item where guid = 'GUID OF PROFILE TO DELETE'

After the NS.Quarter Hour schedule runs the item will be removed from the database.

Option B:

On the site server completely shut off the Symantec Management Agent service so that it is not communicating with the SMP server.  This is very important.

Then uninstall Site Services from the Console, verify both Communication Profiles are removed, and delete them if not.
Add Site Services back from the Console.  Run Delta Membership update.  When that completes start Agent on SS.  SS shouldn't get any Uninstall / install policies.