Attachment uploads failing while using the friendly name

Products

• CA Service Desk Manager

Issue/Introduction

Attachment uploads failing while using the friendly name and while accessing the tomcat URL, they get uploaded successfully.

Environment

Service Desk Manager: 17.4.1 

Resolution

This could be happening because of the exception to the signature in the WAP being used, need to check with the security team to apply the necessary exceptions and check the issue again.