Server Busy error editing large Roadmap

Products

• Clarity PPM SaaS
• Clarity PPM On Premise

Issue/Introduction

When attempting to modify a Roadmap Item on a Roadmap with a lot of Items in the "Details" popup, sometimes seeing error:

 

Server busy, please retry your last action

 

1. Open a Roadmap with many Items associated to it.

2. Ensure the "Details" panel is displayed in the Grid view, and then add a new Roadmap Item

3. After it's created, go to the "Details", modify the Start Date by typing a new year (not clicking the calendar icon), then quickly go to the Finish Date and modify the year as well

 

 

Expected Results:

Both values should be updated and displayed correctly in the Grid

 

Actual Results:

Under certain circumstances the values do not update. A toast error displays "Server Busy, Please Retry Your Last Action".

 

In logs an error may display:

 

niku.xql2 (clarity:admin:x:PPM_REST_API) (x1) Lock rdmRoadmap held by user 1 requested by user 1

rest.validation (clarity:admin:x:PPM_REST_API) (x1) ODFResourceProvider :: Could not update resource. Object code alias: [ requestUrl: http://example.com/ppm/rest/v1/roadmaps/11111/roadmapItems/111111?tsvParams=%28periods%3D%28capacityCurve%2Cquarters%2C20%2C2023-01-01T00Dfte%29 , _restResourceName : roadmapItems , _id : 111111 , _parentInfo : com.ca.ppm.rest.RequestContext$ParentInfo@4563dde8 , _apiVersion : v1 , _includeLinksArray : true , _contextId : 111111 , _hierarchyId : -1 , _isGroupBy : false , _isPartition : false]

rest.validation (clarity:admin:x:PPM_REST_API) (x2) ExceptionInfo ::  Could not update resource. Resource name: roadmapItems. Error code: union.serverBusy Error message: Server busy, please retry your last action.

 

ppm.rest (clarity:admin:x:PPM_REST_API) (x2) 

com.ca.ppm.rest.exception.BadRequestException: Server busy, please retry your last action.

at com.ca.platform.osf.object.rest.provider.ODFResourceProvider.handleODFException(ODFResourceProvider.java:3524)

at com.ca.platform.osf.object.rest.provider.ODFResourceProvider.updateEntity(ODFResourceProvider.java:1398)

...

 

 

Environment

Clarity 16.2.1

Resolution

This is resolved in 16.3.0 and was originally tracked as DE80652.

Workaround:

Closing the Roadmap and trying again may work, or clearing caches.
Update one field, ensure it saves, and then update the second field