Server Busy error editing large Roadmap
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Server Busy error editing large Roadmap

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Article ID: 366981

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Updated On:

Products

Clarity PPM SaaS Clarity PPM On Premise

Issue/Introduction

When attempting to modify a Roadmap Item on a Roadmap with a lot of Items in the "Details" popup, sometimes seeing error:
 
Server busy, please retry your last action
 
1. Open a Roadmap with many Items associated to it.
2. Ensure the "Details" panel is displayed in the Grid view, and then add a new Roadmap Item
3. After it's created, go to the "Details", modify the Start Date by typing a new year (not clicking the calendar icon), then quickly go to the Finish Date and modify the year as well
 
 
Expected Results:
Both values should be updated and displayed correctly in the Grid
 
Actual Results:
Under certain circumstances the values do not update. A toast error displays "Server Busy, Please Retry Your Last Action".
 
In logs an error may display:
 
niku.xql2 (clarity:admin:x:PPM_REST_API) (x1) Lock rdmRoadmap held by user 1 requested by user 1
rest.validation (clarity:admin:x:PPM_REST_API) (x1) ODFResourceProvider :: Could not update resource. Object code alias: [ requestUrl: http://example.com/ppm/rest/v1/roadmaps/11111/roadmapItems/111111?tsvParams=%28periods%3D%28capacityCurve%2Cquarters%2C20%2C2023-01-01T00Dfte%29 , _restResourceName : roadmapItems , _id : 111111 , _parentInfo : com.ca.ppm.rest.RequestContext$ParentInfo@4563dde8 , _apiVersion : v1 , _includeLinksArray : true , _contextId : 111111 , _hierarchyId : -1 , _isGroupBy : false , _isPartition : false]
rest.validation (clarity:admin:x:PPM_REST_API) (x2) ExceptionInfo ::  Could not update resource. Resource name: roadmapItems. Error code: union.serverBusy Error message: Server busy, please retry your last action.
 
ppm.rest (clarity:admin:x:PPM_REST_API) (x2) 
com.ca.ppm.rest.exception.BadRequestException: Server busy, please retry your last action.
at com.ca.platform.osf.object.rest.provider.ODFResourceProvider.handleODFException(ODFResourceProvider.java:3524)
at com.ca.platform.osf.object.rest.provider.ODFResourceProvider.updateEntity(ODFResourceProvider.java:1398)
...
 
 

Environment

Clarity 16.2.1

Resolution

This is being reviewed as DE80652.

Workaround:

Closing the Roadmap and trying again may work, or clearing caches.
Update one field, ensure it saves, and then update the second field