Mail Service option is missing in Administration menu
Article ID: 366940
Updated On:
Products
Issue/Introduction
An administrator might be trying to configure the mail service, but the option is not listed:
Administration => General Settings => Mail Service
Environment
Clarity PPM 16.1.0 and higher.
Cause
The "Administration - Mail Service" access right is missing.
Resolution
There is a necessary access right required to display this menu option.
In order to have access, add this right to the user: "Administration - Mail Service".
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Access Right:
Administration - Mail Service
Description:
Allows user to access the Mail Service properties page and to configure a connection to an Email Service. This service allows users to respond directly from email for Clarity Action Items. Does not include the Administration - Access right.
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Additional Information
More information regarding this feature, Mail Service, can be found on the documentation and the following KB article:
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