VMware migrated users account activation issues

Products

• Support Portal
• Global Customer Assistance
• VMware

Issue/Introduction

You have received an email from Broadcom to activate your account and complete the migration of your account from VMware customer connect to Broadcom support portal.

When clicking the link, you are facing one of the below issues. This article will help the VMware migrated users activate the Broadcom support portal account.

Broadcom account activation failure

• Failed Broadcom account activation
• Broadcom account activation unsuccessful
• Broadcom migration link not working

Expired activation link

• Expired Broadcom account activation link
• Activation link expired for Broadcom account
• Unable to activate using provided link
• Broadcom account link already used
• Wrong VMware migration link
• Error: "You have accessed an account recovery link that has expired or been previously used"

VMware account activation

• Broadcom account activation for VMware users

Email link issues

• Error from expired email link for Broadcom account activation
• Activation error from email link post-VMware acquisition

Resolution

Reset your password either through the portal or chatbot, and your account will be activated.

• Reset using the Broadcom Support Portal
• Reset using the Broadcom chatbot

Note: If you have not received the password reset link email, see Not receiving the password reset email for the Broadcom support portal

 

Additional Information

Should you need any further assistance, contact Broadcom Customer Care