Client Automation and ServiceDesk integration with separate mdb

Products

• CA Client Automation - IT Client Manager
• CA Client Automation

Issue/Introduction

If Client Automation and ServiceDesk are not sharing the same mdb, a"Database Synchronization" task should be created in Client Automation to replicate data from Client Automation mdb to ServiceDesk mdb and make the integration of both products possible.

Environment

Client Automation - All versions

 

Resolution

1. First install the ITCM mdb on SQL Server where ServiceDesk mdb is installed
   This will create the Client Automation tables in ServiceDesk mdb.
   
   
   
   
2. In DSM Explorer, go under Control Panel/Engines/All Engines
   
   
3. Select one Engine (ex: SystemEngine) and click on "Add New Task"
   
   
   
   
4. Select "Database Synchronization" Task type :
   
   
   
   Click Next. Give a name to the Task (ex : Synchronization SDM)
   Click Next
   
   
   
5. Then enter the details for ServiceDesk mdb connection :
   
   SQL Server Name, Instance (let blank if it is not a named instance).

Default password for ca_itrm is :  NOT_changedR11

Click Next and Finish

 

By default this task is executed once a day.

The first time it will replicate all data from Client Automation mdb to DSM mdb