Robot alerts received from servers that were removed

Products

• DX Unified Infrastructure Management (Nimsoft / UIM)
• CA Unified Infrastructure Management On-Premise (Nimsoft / UIM)
• CA Unified Infrastructure Management SaaS (Nimsoft / UIM)

Issue/Introduction

We are receiving alerts from servers that we have already removed.

Environment

• DX UIM 20.4

Resolution

Access the machine/system via SSH and if the system will be decommissioned and you don't need the files for any reason,

1. Stop the robot if it's still running

2. Delete the /opt/nimsoft folder (or wherever the install directory (path) is located)

3. Acknowledge (delete) all of the current 'Disk Missing' alarms

4. Then check processes using ps - aux | grep nim and ensure there are no leftover Nimbus processes

5. If so, run a kill -9 <pid> on the parent process/processes